Frequently Asked Questions
Popular Questions
It’s easy! Choose the book you want personalised, upload a photo of your child (make sure it matches our recommendations), and enter their name and age. You’ll then get a preview of the book. If you’re happy with it, just proceed to payment to complete your order.
Yes! We ship to over 200 countries and regions, so wherever you are, we’ll make sure your order reaches you. Simply enter your shipping details at checkout, and we’ll take care of the rest.
Yes, you can receive a full refund if your book hasn’t been printed yet, or a partial refund if it has been printed but not yet shipped. Once the book has been printed and shipped, we’re unable to offer a refund. To request a refund contact us throughour support pageor by email atsupport@wonderwraps.com
Shipping times depend on the shipping method you choose at checkout. Standard shipping usually takes 10 to 30 business days, while express shipping typically arrives within 7 to 20 business days.
Please keep in mind that delivery times include only business days, so holidays or weekends may cause slight delays.
After payment, you’ll review and approve your book. If you’re not happy with it, you can request changes, and our dedicated support team will be happy to assist you.
You can contact our customer support team anytime throughour support pageor emailingsupport@wonderwraps.com.
Our books are currently available in English, Spanish, Portuguese (Brazil), Arabic, French, Turkish, German, Italian, Dutch and Albanian. We are actively working on adding more languages soon.
Creating your child’s book is quick and magical: Upload your child’s photo so the hero truly looks like them. Enter their name and age to personalize the story throughout. Preview before ordering to make sure it’s perfect. Every page is crafted so your child feels like the true hero of the adventure.
After personalizing, you’ll be able to review and approve your book before it’s finalized. If something isn’t quite right, you can request changes and our support team will help make it perfect.
Each book is a premium hardcover storybook in a large square format, with over 30+ beautifully illustrated pages. Made to feel like a keepsake — sturdy, vibrant, and designed to last for years of reading.
Shipping & Delivery
Yes! We ship to over 200 countries and regions, so wherever you are, we’ll make sure your order reaches you. Simply enter your shipping details at checkout, and we’ll take care of the rest.
Shipping times depend on the shipping method you choose at checkout. Standard shipping usually takes 10 to 30 business days, while express shipping typically arrives within 7 to 20 business days.
Please keep in mind that delivery times include only business days, so holidays or weekends may cause slight delays.
If you placed your order recently, we’re likely still printing your book. If it’s been more than three business days, you can track your order using the tracking link we sent to your email. If you haven’t received that email, please contact us throughour support pageor atsupport@wonderwraps.com— we’re happy to help!
Shipping costs vary depending on your location and the shipping method you select at checkout. You’ll be able to see the exact shipping fee before completing your order.
Yes, as long as your order hasn’t been shipped yet. Just send us an email atsupport@wonderwraps.comas soon as possible, and we’ll help you update it.
Unfortunately, no. Once the payment is completed, the shipping method can’t be changed.
You can update your shipping details anytime in yourprofile settings. However, if you’ve already placed an order and want it shipped to a new address, please contact our support team atsupport@wonderwraps.com for assistance.
The prices listed on our website do not include any additional taxes, customs duties, or import fees. These charges may apply depending on your country's regulations and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
If your order hasn’t been shipped yet, you can update your shipping address by contacting our support team atsupport@wonderwraps.com. Please reach out as soon as possible so we can assist you.
Your Account
Creating an account is quick and easy! Just click “Sign Up” on our website, fill in your details, and follow the steps to set up your account.
You can update your shipping details anytime in yourprofile settings. However, if you’ve already placed an order and want it shipped to a new address, please contact our support team atsupport@wonderwraps.com for assistance.
You can update your email by going to your profile settingsand editing your account information.
No worries! Just click on “Forgot Password?” on the login page, enter your email and you’ll receive an email with instructions to create a new password.
No, you can check out as a guest. But creating an account lets you track orders and manage your purchases more easily.
Need Help with Your Order?
Yes, but only if you haven’t approved your book yet. During the review process, you can request changes by uploading a new photo or leaving notes for our team. You can also request changes throughour support pageor by emailing us atsupport@wonderwraps.com.
If your order isn’t appearing in your account, it could be due to a delay in processing or you may have used a different email at checkout. Please contact our support team atsupport@wonderwraps.com, and we’ll help you locate your order.
Sometimes the PDF takes a little extra time to be generated. Please try again a bit later. If the issue persists, contact us throughsupport pageor email us atsupport@wonderwraps.com.
Yes, you can cancel your order as long as your book hasn’t been printed yet. To request a cancellation, please reach out through our support pageor email us atsupport@wonderwraps.comas soon as possible.
Yes, you can receive a full refund if your book hasn’t been printed yet, or a partial refund if it has been printed but not yet shipped. Once the book has been printed and shipped, we’re unable to offer a refund. To request a refund contact us throughour support pageor by email atsupport@wonderwraps.com
We are sorry to hear you’re having trouble! Please make sure all required fields are filled correctly, and your internet connection is stable. If you’re still having issues, contact our support team atsupport@wonderwraps.com.
If you placed your order recently, we’re likely still printing your book. If it’s been more than three business days, you can track your order using the tracking link we sent to your email. If you haven’t received that email, please contact us throughour support pageor atsupport@wonderwraps.com— we’re happy to help!
You can view your order details by logging into your account and going to “My Books”. There, you’ll find all the information about your past and current orders.
Sometimes tracking links take a little time to update after your order ships. If it’s been over 24 hours and the link still isn’t working, please contact us atsupport@wonderwraps.comand we’ll look into it right away.
Please check your spam or junk folder first, as sometimes the email may end up there. If you still can’t find it, contact our support team atsupport@wonderwraps.com, and we’ll help you right away.
Yes, as long as your order hasn’t been shipped yet. Just send us an email atsupport@wonderwraps.comas soon as possible, and we’ll help you update it.
Unfortunately, no. Once the payment is completed, the shipping method can’t be changed.
Yes, if your book hasn’t gone to print yet, you can still switch to a different book. Just reach out to us as soon as possible through oursupport pageor by emailingsupport@wonderwraps.com.
We’re sorry for the delay! Shipping times may vary depending on the method you chose and local holidays. If it’s past the estimated delivery window, please contact us atsupport@wonderwraps.com.
Placing an Order
It’s easy! Choose the book you want personalised, upload a photo of your child (make sure it matches our recommendations), and enter their name and age. You’ll then get a preview of the book. If you’re happy with it, just proceed to payment to complete your order.
We are sorry to hear you’re having trouble! Please make sure all required fields are filled correctly, and your internet connection is stable. If you’re still having issues, contact our support team atsupport@wonderwraps.com.
We accept PayPal and card payments. You can choose your preferred method during checkout for a secure and easy payment process.
Unfortunately, we don’t offer that option at the moment, but our team is working hard to make it available in the future.
Absolutely! You can order a book for someone else. Just be sure to enter the correct shipping information during checkout so it arrives at the right place.
Currently, we don’t offer gift wrapping or personalized gift messages, but it’s something we’re considering for the future.
After payment, you’ll review and approve your book. If you’re not happy with it, you can request changes, and our dedicated support team will be happy to assist you.
About Us
You can contact our customer support team anytime throughour support pageor emailingsupport@wonderwraps.com.
WonderWraps is an online business that creates personalized children’s books where your child becomes the star of the story.
WonderWraps is an online business, and we operate globally! Our team is based in various locations, and we serve customers all around the world.
We’d love to hear from you! Please send us an email athello@wonderwraps.com.
We take your privacy seriously. All personal data, including photos and details, are securely stored and processed in compliance with data protection regulations. Your data is used only for the purpose of personalizing your book, and will not be shared with third parties.
About Our Books
Currently, we don’t offer custom story submissions. All our personalised books use pre-written stories available on our site.
Currently, our personalised books are designed exclusively for children. We do not offer options for adults or pets at this time, but our team is actively working to expand our offerings.
Our books are currently available in English, Spanish, Portuguese (Brazil), Arabic, French, Turkish, German, Italian, Dutch and Albanian. We are actively working on adding more languages soon.
